These General Terms and Conditions, together with any particular conditions that may be established, expressly regulate the relations arising between "PICTOCLUB SL" (hereinafter "PICTOCLUB") and a third parties (hereinafter, the " User ") who use the Internet website (hereinafter the" Website"). .

The User expressly subject to the terms governing all services, including simple navigation through the website, offering the borrowing entity PICTOCLUB, Spanish commercial entity with current address in Madrid at c / Almirante 9, 6 floor, 28004, Madrid and Tax Identification Code number. B87302311 and registered in the Madrid Mercantile Register, volume 3358, folio 29, section 8, page M-604435, entry 1.

PICTOCLUB SL reserves, in any case, the right to unilaterally change without notice, and at any time the presentation and configuration of Website.

PICTOCLUB may at any time and without notice, amend these general and particular conditions by posting such changes on the Website in order to make them known to Users before the purchase of any goods offered in the Website.


I.1 Product Information

- PICTOCLUB will display, depending on the selected product, full details on the specific product name, reference, size, format, price and availability / delivery.

I.2 Purchase process

1. Online: Filling in the form established for this purpose in the Web site

2. By phone: By calling Customer Service +34 91 221 5229 or +34 630 540 751 on regular business hours, Monday to Friday from 8.00am to 05.00pm (CET).

I.3 User's Registration

The User is given the option to enroll as a Registered User in the Website so once the registration form is filled in with the User´s personal data, the User will access the Website by use of a username and password, which will automatically retrieve, the User’s billing and shipping details. To register as a Registered User the User shall follow the following instructions:

  • 1. Filling in the electronic registration form in the Website following the instructions in it contained.

  • 2. Pressing the "OK" button. .

  • 3. Reception at the email account provided by the User of the "User Name" and "Password" assigned.

  • The username and password are personal and not transferable. PICTOCLUB may make, with proper notice, changes in the username and / or password, in which case the modified codes lose their validity.

Registration is only available for users at least eighteen (18) years old and with the legal minimum age for contracting the services offered in PICTOCLUB according to the laws of their country of residence.

I.4 Price

At the time of the purchase price will be displayed by product, including VAT, as well as the breakdown of shipping. Purchases made by natural or legal persons resident in any member country of the European Union are subject to the payment of Value Added Tax (VAT).

PICTOCLUB makes every effort to ensure that the information provided on this website is clear, accurate and appropriate, and, in the event of errors, will correct or update the information as quickly as possible.

In the case there is an error in one of the displayed prices and a customer had made a purchase decision based on that error, PICTOCLUB will notify the client of the error and the customer will be entitled to rescind their order at no cost.

The contents of the website may on occasion show provisional information on some products. In case the information provided does not correspond to the characteristics of a product the customer will be entitled to rescind their order at no cost.

Purchases made by resident individuals or legal persons not members of the European Union countries are exempt from VAT. For more information on import taxes in countries not members of the European Union please see section “Shipping”.

I.5 Minimum Order

The minimum order will vary depending on the product and appear specified in the particular product.

I.6 Geographic Scope

PICTOCLUB sells in all countries of the European Union and some countries outside EU specified on the Website.

I.7 Shipping Costs

Depending on the destination, PICTOCLUB collaborates with various transport companies. Please see Shipping Policy information for more details. PICTOCLUB may on occasions offer users the possibility of contracting an express service to reduce delivery times. The cost of an express delivery will be entirely cover by the User.

I.8 Order Confirmation

Upon receipt of the purchase order and verification of payment, PICTOCLUB will send the User a delivery note via e-mail confirming the purchase. In addition, with delivering of the product PICTOCLUB will provide the User with a copy of these General Terms and Conditions, which the User had already expressly accepted by when the purchase was made on the Website.

The electronic document formalizing the contract will be filed by PICTOCLUB and will not be accessible by User

I.9 Payment Methods

Users can pay for their purchases by:

  • Credit Card (VISA, MasterCard, American Express)
  • TDebit Card (4B)
  • PayPal
  • Bank transfer to the account PICTOCLUB has opened in Bankia. PICTOCLUB´s VAT Nr. is B87302311 and the post address is c / Almirante 9 sixth floor, 28004, Madrid Spain.

OTHER METHODS OF PAYMENT ARE NOT ACCEPTED. The amount of the purchase order plus the shipping costs will be charged at the time the order is placed.

I.10 Deliveries

The confirmation of a purchase order is done by 18:00 (CET) of the day the User placed the order. If the order arrives later than 18:00 hours it will count as if the order had been carried out the next day. On Saturdays, Sundays and national holidays in the country of delivery are not counted. Deliveries will be made Monday through Friday.

PICTOCLUB undertakes to deliver the product purchased by the user, at the address the User has provided for this purpose on the order form. Delivery time (unless otherwise agreed by the User and PICTOCLUB), shall not exceed a period of thirty (30) days from the day following that on which the purchase was confirmed to the User by email.

Deliveries to PO Boxes are not accepted.

PICTOCLUB has delivery agreements with different transport companies. Shipping costs both in standard mode and express mode are reflected in the Web page.

I. 11 Discounts

PICTOCLUB can sometimes offer promotions, offers or discounts on some or all of their products. Unless expressly stated otherwise, the use of a promotional offer or discount cannot be combined with other promotions, offers or discounts..

I.12 Returns of Damaged Products

Since all PICTOCLUB products are custom made according to the exact specifications of format, size and frame decided by each User, there is no possibility of returning the products purchased beyond those cases in which PICTOCLUB delivered wrong or defective goods for reasons attributable to PICTOCLUB (Art. 103.C of the Spanish General Law for the Defense of Consumers and Users). PICTOCLUB offers however a maximum of 24 hours between the order confirmation and the order processing during which the User may modify or cancel the order by contacting PICTOCLUB through the email address:

For those cases in which for reasons attributable to PICTOCLUB the User receives a wrong or defective product, the user has a period of fourteen (14) days to return a product at no cost. To make a return the user must contact PICTOCLUB that will provide the User with all the information necessary on the process of the collection and return of the product.

. For a return to be accepted the item returned must be in perfect condition and in its original packaging. The carrier may refuse a collection if these requirements are not met. Once the item is received and the well condition of the returned product is verified, PICTOCLUB shall reimburse the User the payment made at the time of the purchase.

In the case of damages to the packaging, the User may refuse to package by:

  • communicating directly to the delivery company driver that the shipment is rejected;
  • accepting it, but indicating the defect in the delivery order and contacting PICTOCLUB via  within the receipt of order 48 hours.

In this case PICTOCLUB will bear the cost of return.

The User understands that the products purchased through PICTOCLUB are the result of a handmade and non-mechanized work, and that as a result of manual drafting process the final product may contain variations from the image posted on PICTOCLUB’s website. The variations do not alter the main product’s features nor they decrease the value of the product. Such variations may not constitute cause for return or exchange beyond the limits set by the General Law for the Protection of Consumers and Users of 27 March 2014.

The User agrees that the colors of the products presented in the website may vary depending on the screen in which they are seen. Similarly the User understands that the final product may have slight differences in shades of colors and intensities between what is shown on a digital display and the final product. Such variations may not constitute cause for return or exchange beyond the limits set by the General Law for the Protection of Consumers and Users, to March 27, 2014

I.13 Claims

PICTOCLUB has complaint forms available to any user, at the registered office of PICTOCLUB located in C / Almirante 9 sixth floor, 28004, Madrid. Spain.

II. USER´S OBLIGATIONS. - The User agrees to comply with these General Terms and Conditions, as well as to meet the special warnings or instructions contained therein or on the Website and to always act according to law, good morality and the requirements of good faith, using the diligence appropriate to the nature of service enjoyed by refraining from using the Website in any way that may impede, damage or impair the normal functioning, property or rights of PICTOCLUB, its suppliers, other users or in general any third party.

Specifically, and without implying any restriction to the obligation assumed by the user in general accordance with the previous paragraph, the User agrees to:

  • When registering, to provide truthful data and to keep it updated.

  • To not enter, store or distribute in or from the Website any information or material that is defamatory, libelous, obscene, threatening, racist, incites violence or discrimination based on race, sex, ideology, religion or in any form threatens the way, public order, fundamental rights, public freedoms, honor, privacy or the image of others and general regulations

  • To not enter, store or disseminate through the Website any computer program, data, virus, code, hardware or telecommunications equipment or any other instrument or electronic or physical device that is capable of causing damage to the Website, any Services or in any of the equipment, systems or networks of PICTOCLUB, any User of the Website, PICTOCLUB providers or in general any third party, or otherwise be able to cause any disruption or impede the normal functioning of the same.

  • A custodiar adecuadamente su nombre de usuario y la contraseña, como elementos identificadores y habilitadores para el acceso a la compra de productos, comprometiéndose a no ceder su uso ni a permitir el acceso a ellos de terceros, asumiendo la responsabilidad por los daños y perjuicios que pudieran derivarse de un uso indebido de los mismos. Igualmente el usuario se compromete a comunicar a PICTOCLUB, con la mayor rapidez, su pérdida o robo así como cualquier riesgo de acceso al nombre de usuario y/o la contraseña por un tercero.

  • To properly safeguard the username and password, as identifiers and keys for access to the purchase of products, agreeing not to transfer their use or to allow access to them by third parties, assuming responsibility for damages could result from improper use of them. Likewise the User undertakes to immediately inform PICTOCLUB about their loss or theft as well as about any risk of access to the username and / or password by a third party.

  • To not use false identities or impersonate others in the use of the Website or in the use or purchase of any Products, including the use of passwords or access codes of third parties or otherwise.

  • To not destroy, alter, disable or damage data, information, programs or electronic documents PICTOCLUB, its suppliers or third parties. .

  • To not enter, store or transmit through the Website any content that infringes intellectual property rights, industrial or business secrets of third parties, or in general any content that does not hold, in accordance with the law, the right to make it available to third.


PICTOCLUB guarantees the security and confidentiality of payment by debit or credit cards and their data using a secure server SSL, which activates when their personal data is entered. This server ensures that your data is encrypted to the service center and so reading and manipulation by third parties are avoided.


PICTOCLUB reserves, without notice at any time, the right to temporarily suspend access to the Website and to make changes it deems appropriate in the same, services or information offered, the presentation or location the same and the general conditions.

PICTOCLUB is not responsible for the information, services and / or products offered and / or provided by third parties through the Website or content provided by third parties. PICTOCLUB is not responsible for any damages to the software or hardware of the user arising from access to the Website or use of information or applications contained within it.


For any further communication, the User may reach PICTOCLUB by post at
PICTOCLUB. C/ Almirante 9, sexto piso, 28004, Madrid. España
Telephone: +34 91 5229 221 or +34 630 540 751 Mondays to Fridays, from 08.00h a 17.00h CET


Any dispute arising as a result of using the website or purchasing products, shall be governed by Spanish law